Type of work: Registered intellectual work.
The idea
When several needs arrive at the same time, the question becomes: what requires attention first? This matrix uses a set of criteria that supports structured thinking about priority without removing human judgement.
The dimensions
- Urgency.
- Severity of impact.
- Sensitivity of the affected group.
- Risk of the situation becoming worse.
- Number of people affected.
- Waiting time.
- Need for coordination across several parties.
- Possibility of rapid intervention.
Responsible use
The matrix is not a medical or legal tool and does not determine entitlement. It is an initial thinking framework that helps people ask the right questions, while the final decision remains with the relevant specialist or authorised entity.
Knowledge value
Clear prioritisation reduces the risk of treating the loudest voices as the highest priorities. The person in greatest need may also be the person least able to explain it.
A core principle
Priority does not belong to the person who speaks most, but to the person for whom the criteria show that delay may cause greater harm.